Giant Food Stores | Pottstown, PA

Checkout Coach | January 2024 - Present

• Received promotion due to excellent customer service and leadership qualities

Responsibilities:

• Supervise the front end to ensure functions ran smoothly between the cashiers, self-checkout, and the customer service desk
• Listen to customer concerns or issues involving other employees' quality of service, pricing disputes, and technological malfunctions with the Giant App
• Solve issues that arise in the front end from employees and customers including price adjustments, defective products, and monetary concerns
• Handled counting the money in each till drawer used throughout the day behind the desk, on the registers, the pharmacy, and Beer Garden
• Communicate any serious matters to the manager on duty in a timely manner

Customer Service Associate | August 2023 - December 2023

Responsibilities:

• Listen to customer concerns or issues involving other employees' quality of service, pricing disputes, and technological malfunctions with the Giant App
• Helped solve customers' issues with pricing disputes or the Giant App
• Communicated effectively with customers of policies of returns, forgotten coupons, and price matching
• Assisted customers with lottery transactions, product returns, and Western Union money transfers and money orders

Giant Direct Facilitator | January 2023 - July 2023

• Received promotion due to initiative

Responsibilities:

• Maintained records of customers' orders both through Spectrum and paper invoices
• Communicated efficiently and in a timely manner with customers regarding their orders having a delay or issue
• Ensured the department ran smoothly with the employees shopping, substituting items that were out of stock, and shops being completed on time
• Answered inquiries from customers regarding how to use Giant Direct or updates on their orders and pickup times

Front End Cashier/Easy Scan Associate | November 2022 - December 2023

Responsibilities:

• Provided customers with an efficient checkout experience with speed and accuracy
• Assisted those who required help using the self-checkout lanes
• Created a welcoming and friendly atmosphere for customers